Privacy Policy

1. Introduction

Farhan Logistics International Ltd. ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.farhancargobd.com, and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using Farhan Logistics services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when you:

• Fill out contact forms or quote request forms
• Register an account with us
• Subscribe to our services or newsletters
• Communicate with us via email, phone, or support channels
• Make inquiries about our logistics services

This information may include:

• Personal identification information (name, email address, phone number)
• Company information (business name, address, industry)
• Shipment details and cargo information
• Payment information (processed securely through third-party providers)
• Messages and communications you send us

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device Information: Browser type, operating system, device type
• Log Data: IP address, access times, pages visited, referring URL
• Cookies: We use cookies to enhance user experience and analyze website usage
• Analytics Data: Information collected through Google Analytics and similar tools

2.3 Information from Third Parties

We may receive information about you from third-party service providers, payment processors, and freight partners to better serve your logistics needs.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our logistics and freight services
• Communication: To respond to inquiries, provide customer support, and send service updates
• Quote Requests: To prepare and send quotations for our services
• Shipment Tracking: To enable you to track your shipments
• Marketing: To send promotional materials and newsletters (with your consent)
• Analytics: To understand website usage patterns and improve user experience
• Compliance: To comply with legal obligations and customs regulations
• Security: To detect and prevent fraudulent activities and security breaches
• Business Operations: To manage billing, invoicing, and payment processing

4. How We Protect Your Information

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Secure Socket Layer (SSL) encryption on all data transmission
• Regular security audits and vulnerability assessments
• Restricted access to personal information by authorized personnel only
• Secure password storage and authentication protocols
• Compliance with international data protection standards

Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we commit to using industry-standard protections.

5. Sharing Your Information

We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website and providing services (logistics partners, payment processors, email services)
• Legal Requirements: When required by law, regulation, or government request
• Business Transfers: In case of merger, acquisition, or asset sale
• Customs Authorities: As required for international shipments and customs clearance

We do NOT sell, trade, or rent your personal information to third parties for their marketing purposes without your explicit consent.

6. Your Privacy Rights

You have the right to:

• Access: Request access to the personal information we hold about you
• Correct: Request correction of inaccurate or incomplete information
• Delete: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your information in a portable format

To exercise these rights, please contact us at amin@farhancargobd.com or call +880 1901-102523.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website features.

We use cookies for:

• Session management and user authentication
• Remembering your preferences
• Analytics and performance monitoring
• Improving user experience

8. Retention of Information

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. For shipment and invoice records, we may retain information for accounting and legal compliance purposes (typically 7 years). You may request deletion of your information, subject to legal and contractual obligations.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party websites before providing personal information.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete such information immediately.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us:

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by updating the "Last Updated" date and prominently displaying a notice on our website. Your continued use of our services constitutes your acceptance of the updated Privacy Policy.